I've been using CRM's and DMS's for nearly 20 years. While no system is perfect, the latest edition of ShiftPoint makes a serious run at it. As an independent dealer with 2 locations, ShiftPoint allows a synchronization between our locations that's streamlined our business and given our customers a sense of professionalism and consistency. Once the Customer is entered, everything from that point forward is dedicated to making their experience as trouble free as possible.
ShiftPoint is an amazing product because of how it allows me to streamline my processes and have a coherent and concise business image. From the intuitive and easy to use DMS to the attractive and well laid out website, it creates a professional virtual atmosphere in which to conduct business. The symphony between the DMS and the website is key to me. I also appreciate the little touches like the watermarked inventory photos and having my logo on my Buyers Orders. Lastly, and most importantly, the customer service that the Owner, Tom Droz, provides is second to none. Knowing that he is available and willing to help via phone, email and text allows for a personal relationship and creates peace of mind.